How It Works
AML and KYC checks are a standard part of operating a licensed gambling platform. They are used to verify player identity, review certain transactions, and reduce the risk of fraud, money laundering, and unauthorised account use. When verification is required, the request will clearly explain what is needed and why.
Why These Checks Matter
Online gambling platforms can be targeted by individuals attempting to use false details or move funds unlawfully. Verification measures help detect and prevent that. The main purpose of these procedures is to:
- confirm that the account holder is correctly identified;
- review whether funds appear to come from legitimate sources;
- ensure that the account is being used only by its registered owner.
Consistent verification standards help protect both the platform and genuine users. These checks are not intended to create unnecessary friction, but to support a safer and more reliable service.
What May Be Requested
Most accounts can be used without extensive checks at the start. Where additional verification is needed, the following documents may be requested:
- a government-issued photo ID, such as a passport or driving licence;
- proof of address, such as a utility bill or bank statement issued within the last three months;
- confirmation that a payment method belongs to the account holder, where relevant.
If a submitted document is unclear, incomplete, or cannot be verified, a replacement may be requested with a brief explanation of what needs to be corrected.
How Documents Are Reviewed
Documents are reviewed by authorised staff for consistency and authenticity. This may include checking that names, dates, addresses, and payment details match the account information provided. Access to submitted files is restricted to personnel who need it for verification or compliance purposes.
Information is handled securely and is not disclosed to third parties unless required under applicable law, regulatory obligations, or licence conditions.
Source of Funds
In certain situations, additional information may be requested to understand the origin of deposited funds. This usually applies where account activity appears unusual, transaction levels increase significantly, or compliance checks require further review. Supporting documents may include a payslip, bank statement, or other reasonable proof of income or funds.
Verification During Withdrawals
Withdrawal requests may trigger an identity or security review. This is a normal safeguard designed to protect the account and payment process. If verification has already been completed successfully, no additional action may be needed. If something remains outstanding, the account holder will be informed of the next steps.
Temporary Restrictions
If required verification is not completed, or if significant inconsistencies remain unresolved, temporary restrictions may be placed on the account until the matter is clarified. This may include limited access to deposits, withdrawals, or account features.
Ongoing Monitoring
Compliance checks are not always limited to account registration. Additional reviews may be carried out if account behaviour changes, transaction patterns shift, or updated regulatory obligations require further confirmation.
Commitment to Safe Play
Rollino applies AML and KYC procedures as part of maintaining a secure, licensed, and properly monitored platform. These measures are intended to support lawful use, protect genuine players, and uphold responsible operating standards.
These procedures may be updated from time to time to reflect changes in regulatory requirements, licence conditions, operational practices, or risk controls.
